FAQ

LizardDoggo.com and DeepRockShop.com are both run by Heroic Replicas LTD. We design, produce and distribute officially licensed merchandise from some of your favorite games and brands. We currently offer items from the worlds of Satisfactory, Valheim, and Deep Rock Galactic, with a lot of help from our friends at Coffee Stain, Iron Gate, and Ghost Ship.

The site and product development are mostly handled by Dave.
He's a cool guy. He literally paid me to say that.

We hope you've enjoyed your experience so far, and the items we've developed, and hope your stay is a pleasant one. Both sites have identical items, prices, and backends, but most order and support e-mails are addressed about HeroicReplicas.com and LizardDoggo.com - we also have a third store over at Valheim.store

For questions and comments, please start with the rest of this FAQ and reading each item description. If that doesn't yield results, you can e-mail us at asklizarddoggo@heroicreplicas.com

For all order inquiries, use the contact options found in the e-mail sent to you when you placed the order. You can also try to use the chat feature below.

For other business inquiries, visit HeroicReplicas.com and please read our Privacy Policy as well as our Refund and Shipping policies.

Most items ship from either USA or Ireland, from their respective warehouse. Orders typically ship out in under a week, and usually arrive a few days after, depending on region. Peak season can cause delays.

Your entire order ships when all parts are in stock, ready to ship. If you’d like your in-stock merch to ship ahead of any pre-order items please place separate orders. You can always change your order before it ships by sending us a support e-mail.

VAT and taxes are typically calculated at checkout, depending on where you live. Replicas are an exception to this, as they ship separately and directly from Canada, so be aware you may be responsible for duties or import fees for some portion, or all of your order if you are not in Canada.

For any item that does not have VAT paid at checkout (ie, Replicas, DIY Kits, Skateboard, etc) you will need to pay to the courier at time of delivery. Brokerage fees and import duties are a typical and normal part of international commerce, and are also your responsibility. Refusing a package due to non-payment carries a risk. If a parcel is not returned to us with proof of delivery, a refund cannot be granted, and also our cost of shipping (specifically our cost, not your price) is non-refundable in all cases. Parcels that are refused and then destroyed are not subject to return or refund.

Check the tracking to start. Note that replicas ship separate from other items, and have a longer lead time, and some shipments come in multiple packages that regularly get separated in transit.

If you feel you have a defective item, send us an e-mail describing your situation to the address above and we'll go from there! We'll either send you a sewing kit to patch a plush, a replacement for things like keychains, or cups - we're happy to arrange to replace a defective or damaged replica component for the cost of shipping.

All sales are final after they are shipped. We cannot accept returns of opened or used items. If you need a size larger, contact us at our e-mail and we'll give you a discount on your next order.

Yes, we ship to the US, EU, Canada, and globally.

If you're given a shipping price when checking out on this site, then we can ship to you. If you'd like us to add your country, let me know!

Replicas ship separately, so be aware you may be responsible for duties or import fees for some portion or all of your order.

If you have other questions, you can drop us a line at asklizarddoggo@heroicreplicas.com

What are your shirt sizes?